In keeping with the tradition of our conference series, BPM 2024 will feature three outstanding keynotes offering diverse perspectives on business process management.

Alexander Serebrenik

Alexander Serebrenik is a full professor of social software engineering at the Eindhoven University of Technology, The Netherlands. His research goal is to facilitate evolution of software by taking into account social aspects of software development. His work tends to involve theories and methods both from within computer science (e.g., theory of socio-technical coordination; methods from natural language processing, machine learning) and from outside of computer science (e.g., organisational psychology). The underlying idea of his work is that of empiricism, i.e., that addressing software engineering challenges should be grounded in observation and experimentation and requires a combination of the social and the technical perspectives. Alexander has co-edited two books “Evolving Software Systems” (Springer Verlag, 2014) and “Equity, Diversity, and Inclusion in Software Engineering: Best Practices and Insights” (APress, 2024) and more than 250 scientific papers, book chapters and articles. He is actively involved in organisation of scientific conferences and is member of the editorial board of several journals, as well as active in supporting more diverse and inclusive scientific communities in the Netherlands and worldwide. He has won multiple best paper and distinguished reviewer awards. Alexander is a senior member of IEEE and a member of ACM.

Flavia Santoro

Flavia Santoro is the Academic Dean of the Institute of Technology and Leadership (Inteli), and she is a professor at the University of the State of Rio de Janeiro. She earned her Ph.D. in Systems and Computer Engineering from the Federal University of Rio de Janeiro (UFRJ), alongside a Bachelor’s degree in Electronic Engineering from the UFRJ’s Polytechnic School, and a Master’s degree in Contemporary Philosophy from the Pontifical Catholic University of Rio de Janeiro. Since 2009, she has been a recipient of the prestigious National Council of Technological and Scientific Development (CNPq) Fellowship. Her academic journey also includes sabbaticals at the Université Pierre et Marie Curie – Paris VI, France, during 2004-2005, and at Queensland University of Technology, Australia, from 2012 to 2013. With over two decades of experience as an educator and researcher in the field of Information Systems, Santoro’s work primarily focuses on Business Process Management, Knowledge-intensive Processes, Knowledge Management, and Computer Supported Cooperative Work and Learning. Beyond academia, she has lent her expertise as a consultant on numerous projects related to BPM and software development for various companies.

Flavia in her keynote presentation will focus on “Ethics in BPM”

Tomasz Głowacki

Tomasz Głowacki holds a PhD in Computer Science from Poznan University of Technology and has completed an Executive Education program at the Haas School of Business, UC Berkeley. He has published in prestigious journals such as Nature, Science, and Empirical Software Engineering. With 17 years of industry experience, Tomasz has worked in consulting role at Accenture, Procter & Gamble, BAE Systems Applied Intelligence, and Egnyte, showcasing his expertise in artificial intelligence, software engineering, and DevOps.
Currently, he is the Head of Data Science at Żabka Group, Poland’s leading convenience store chain, where he oversees AI, ML, and data science initiatives. Additionally, Tomasz serves as an assistant professor at WSB Merito University in Poznan, further bridging the gap between academic research and practical application in the field of data science.

In his keynote he will focus on “Next Generation of AI-driven Retail Processes”.